With store re-opening eminent most QSR brands will prepare for operational readiness, including adjusting processes to expected government requirements relating to customer and staff safety and hygiene. But many may not think much about marketing
If you’re a franchisee, then you have one of the toughest jobs there is. You’re not only a business owner who’s financially & personally invested in the business. But you’re the CEO of your business. The buck stops with you.
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The traditional way of developing a marketing plan is to start with an objective and then gather external and internal information. Once that is done, evaluate the information and identify the best strategy and tactics to achieve the objectives. But the problem is, often you lose track, include elements that are not critical and experience information overload. I’ve found a better way of planning through an outcomes-focused approach. Watch this video to learn more about a more efficient way of planning.
In a food business in particular, your aim should really be to awaken your customers’ human senses - see, smell, hear, touch & taste. Human senses is what humans will respond to, form a memory to and ultimately influence their future decision about you. Watch this video to learn more about the human senses.
Have you ever wondered why some people buy from you and others don’t? Every human being goes through a decision making process to eventually get to that stage. Watch this video to learn about the process to understand how you can influence towards a purchase.
Just because technology makes it possible doesn’t mean we must use it, especially if it reduces and not enhance the customer experience.